Warranty & Coverage
Coverage terms for bag hardware and embedded tracker assignment.
Claims Portal Not available
Bag Coverage
- Manufacturing defects are covered under standard warranty.
- Coverage period starts from delivery confirmation.
- Wear and accidental damage are excluded.
Tracker Coverage
- Tracker assignment integrity is covered by Bagfi operations.
- Hardware failures require verification before replacement.
- Unauthorized unlinking voids tracker service coverage.
Replacement Process
- Support ticket is required for warranty claims.
- Admin validates order, bag, and tracker ownership.
- All replacement assignments are audit logged.
Required Claim Details
- Order ID and payment reference.
- Tracker ID and reported issue description.
- Date issue was first observed.